Almost 2 years ago, I received a Timbuk2 Commute from A2C. It’s been one heck of a bag. Plenty of storage, decent padding for the 15″ PowerBook, and it’s well-constructed and nearly waterproof.
About a year ago, I noticed that the stitching was coming undone around the tote handle at the top of the bag. Also, the thermal molding on the back of the bag was coming apart. I emailed Timbuk2 customer service, and they said they’d be happy to replace the bag. Awesome. So, I waited until it was convenient to send the bag out.
A year goes by. I finally decide I can give up lugging my laptop around long enough to get the bag replaced. I fill out an online form and send in the bag via UPS. Timbuk2 still honors the warrnty claim, even though it’s been over a year since I made the claim. They really stand behind their products.
My new Detour (a backpack/messenger hybrid bag) is on its way. I’m psyched. I’ve managed to acquire a strap pad, an iPod case and a phone holster since I first got the Commute. Now they’ll just be transferred over to the Detour.
Anyway, I’d highly recommend their bags for anyone looking for a good general purpose laptop bag. I know I’ve certainly been pleased not only with the bag, but with the stellar customer service from Timbuk2. It’s companies like this that continue to renew my faith in small companies.